We currently accept bank transfers, Alibaba Trade Assurance,Western Union, and PayPal as payment methods.

You can choose the option that best suits your preference for making payments,All payment will have official sales contract and invoice

For customers unfamiliar with international bank transfers, we also offer local bank accounts in Germany, the United States, Australia, and other countries for convenient payment.

For customers importing from China for the first time and unfamiliar with the import process, we provide DDP shipping（Delivered Duty Paid）, which eliminates customs issues and delivers directly to your door.

Thank you for choose and cooperate with us

To proceed with the purchase, kindly provide your full name (or company name), delivery address, and contact number. Once we receive this information, we will promptly prepare an invoice for you.

The invoice will include our bank account details and order details ，once order have paid,our factory will arrange production and delivery

Then our sales staff will update with you the tracking information

We typically offer DDP (Delivered Duty Paid) shipping. After receiving your payment, our factory will immediately begin production and ship the goods to our warehouse in Europe or the US. From there, they will be forwarded to your address. This method ensures zero tariffs and avoids customs issues. The production and shipping time combined takes approximately 20-25 days for you to receive the goods.

For urgently needed repair spare parts, we will choose the fastest option, DHL Express. You should receive the goods in about 3-5 days, and our engineers will provide immediate guidance on installation,repair and replacement.

For machine consumables in stock in our German warehouse, such as Hydrofacail solution, Profacial Solution,Hydro jelly masks, Oxygeneo capsules, anesthetics, and carbon gel, customers within Europe can expect to receive their orders within 1-3 days, as they are shipped directly from Germany.

Once shipment begins, our sales staff will immediately provide you with the tracking number and update you on the shipping progress.

We are pleased to offer a comprehensive 2-year FREE warranty on all our medical devices. During this period, if any issues arise, we will provide complimentary repair services at no additional cost.

Post-Warranty Service:

Beyond the initial 2-year period, we continue to support our customers. In the event of any issues, we only charge for spare parts and shipping, with no additional labor costs.

Ensuring user proficiency is a priority for us. All our devices are designed for easy operation. We offer complimentary online training with a training Manual for each user. Additionally, a detailed user manual is provided, guaranteeing that every client has the resources needed to confidently and effectively operate our devices.For further assistance or to arrange training, please contact our dedicated customer support team. We are committed to providing the necessary tools for your team's success. Thank you for choosing our products.

We offer a flexible payment option that allows you to pay for the device in installments. Please contact our sales team, and they will provide you with more details on the installment plan, including the terms and conditions. We aim to make our products accessible to our clients, and installment payments are one of the ways we strive to meet your financial preferences. Feel free to discuss your specific needs with our team, and we will work together to find a suitable arrangement for you.

Certainly. We understand the importance of optimizing tax considerations for our clients. Our team is well-versed in international trade regulations and will work diligently to explore any available avenues for minimizing taxes on your purchase. To discuss specific tax-related requirements or to explore potential options, please provide our sales team with the necessary details, and they will assist you in navigating the applicable tax considerations. We are committed to ensuring a transparent and cost-effective transaction for our clients.

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