After I done the payment, when I can receive the device?
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We typically offer DDP (Delivered Duty Paid) shipping. After receiving your payment, our factory will immediately begin production and ship the goods to our warehouse in Europe or the US. From there, they will be forwarded to your address. This method ensures zero tariffs and avoids customs issues. The production and shipping time combined takes approximately 20-25 days for you to receive the goods.
For urgently needed repair spare parts, we will choose the fastest option, DHL Express. You should receive the goods in about 3-5 days, and our engineers will provide immediate guidance on installation,repair and replacement.
For machine consumables in stock in our German warehouse, such as Hydrofacail solution, Profacial Solution,Hydro jelly masks, Oxygeneo capsules, anesthetics, and carbon gel, customers within Europe can expect to receive their orders within 1-3 days, as they are shipped directly from Germany.
Once shipment begins, our sales staff will immediately provide you with the tracking number and update you on the shipping progress.
